This policy outlines how and when payouts are processed for sellers on Collektr. It is designed to ensure clarity, transparency, and trust across the platform.

1. Payout Timing

• Payouts will be processed only after the order is marked as "Fulfilled", meaning the product has been shipped and successfully received by the buyer.
• Once fulfilled, funds will be reflected in the seller bank account 7 days after the purchase date or livestream date.
• This 7-day holding period helps protect both buyers and sellers in case of disputes or delivery issues.

2. Eligibility for Payout

To qualify for a payout:

• The order must be paid and fulfilled (completed).
• No disputes, refund claims, or policy violations should be pending.
• The seller must have completed the necessary onboarding and verification process.
• The seller account must be in good standing with no active restrictions or warnings.

3. Payout Method

• Payouts are made via bank transfer to the seller’s registered account.
• Please ensure your bank details are correct to avoid any failed transfers or delays.
• Collektr is not responsible for failed payouts due to incorrect or incomplete information.

4. Fees & Deductions

• All applicable platform fees, maintenance charges, and transaction fees will be deducted before the payout is processed.
• A detailed breakdown of each payout will be available in the Seller Payout Dashboard for full transparency.

5. Delays or Withholds

Payouts may be delayed or withheld under the following circumstances: