This policy ensures sellers and buyers enjoy a secure, smooth, and trustworthy delivery experience. Please review the following guidelines carefully before fulfilling orders.

1. Shipping Methods

• Sellers can fulfill orders via:
  • Self-shipping: You manage packaging and shipping directly.
  • Collektr-supported shipping (where applicable): May include pre-set couriers and discounted rates.
• Shipping options should be clearly communicated during checkout or live sessions.

2. Fulfillment Timeframe

• Sellers must ship within 3 business days of purchase or auction completion.
• A tracking number (if applicable) must be uploaded to the Seller Dashboard once the item is shipped.

3. Packaging Guidelines

Proper packaging is essential to prevent damage, especially for collectibles and cards.

General Packaging Best Practices:

• Use bubble mailers or rigid boxes depending on item value and fragility.
• For cards:
  • Place cards in penny sleeves and top loaders or card savers.
  • Secure multiple cards using team bags or soft wrap, then place in a box or bubble mailer.
• Avoid using loose envelopes or folded paper packaging.
• Include a thank you note or invoice if desired—but no promotional material from external platforms is allowed.
• Tape all edges securely and label clearly.

4. Local, Regional & International Shipping

Local Shipping (Within Malaysia):

• Use trusted courier services (e.g., PosLaju, J&T, NinjaVan, etc.).
• Delivery time is typically 1–3 business days post-shipping.
• Tracking is highly recommended and may be mandatory for high-value items.