At Collektr, we are dedicated to maintaining a marketplace built on trust, authenticity, and quality. As a platform that connects buyers and sellers of high-end collectibles, we take the sale of counterfeit or fake goods very seriously. Our zero-tolerance policy against counterfeit goods is designed to protect the integrity of our platform and ensure a secure and trustworthy environment for all users.

Counterfeit products, fraudulent listings, and deceptive practices undermine the community’s experience, and we are committed to enforcing strict measures to combat this activity.

1. Prohibition of Counterfeit Goods

Collektr strictly prohibits the sale, promotion, or distribution of counterfeit goods, including but not limited to:

• Fake branded items such as luxury goods, watches, designer clothing, or sneakers.
• Fake trading cards and collectibles (e.g., Pokémon, Magic: The Gathering, and other rare or limited-edition items).
• Impersonated artwork, memorabilia, or other high-value collectibles that are misrepresented as authentic or original.
• Unauthorized or fraudulent replicas of high-value or limited-edition collectibles.

Any item listed on Collektr that is found to be counterfeit will be immediately removed from the platform. Sellers found violating this policy will face account suspension, permanent bans, and may be subject to legal action.

2. Seller Responsibility and Accountability

Sellers on Collektr are responsible for ensuring that all products listed on the platform are authentic, genuine, and not counterfeit. By listing an item, sellers confirm that:

• The item is genuine and accurately represents the brand, manufacturer, or designer.
• The item is not misrepresented in any way, including its condition, value, or authenticity.
• All relevant documentation or certification proving the item’s authenticity (e.g., certificates of authenticity, purchase receipts, etc.) will be provided upon request.
• Sellers must comply with Collektr’s policies regarding intellectual property and trademarks.

Failure to comply with these requirements can lead to penalties, including account suspension, removal of listings, and a permanent ban from Collektr.

3. Buyer Protection and Resolution Process

We understand the importance of buyer trust, and we are committed to protecting buyers from counterfeit goods. If you believe an item you purchased is counterfeit, you are encouraged to take the following steps:

• Report the Issue: Contact Collektr’s customer support within 3 days of receiving the item to initiate a dispute. You can reach us by emailing [email protected]. Claims made after this period may not be eligible for Buyer Protection unless exceptional circumstances apply.
• Submit Evidence: Buyers may be asked to provide documentation (e.g., photographs, expert authentication reports, etc.) to support the claim that the item is counterfeit.